Help - Events & Programmes
1. How do you select the event information you publish?
H&C has relationships with a broad selection of the federated institutions, official organisations and associations, which organise and/or sponsor a wide variety of events. Most of the information on major events is normally supplied by them.
Nonetheless, we know that H&C users have tons of initiative and organise a lot of events that could benefit from a little publicity, so we encourage all our users to submit any kind of event that may be of interest to other H&C users.
To learn more about how to submit an event, read the instructions below.
2. How do I submit an event and what is the minimum amount of information required?
It’s easy! Go to our submissions page and fill out the form.
Some essential bits of content will be mandatory, so we can adequately describe the event to H&C users and categorise it properly so it appears on the Events search results pages.
Some of the information is optional (e.g. photos), but by including this information it will make your event appear as appealing as possible among the many other events in its category. The more information that you provide, the easier it’ll be for our users to find it, learn about it and book it! So make it memorable, and they will attend.
3. Can I edit an event I've submitted?
Unfortunately, the only way to edit or update any of the information on an event you have submitted to H&C, is to contact Customer Care. We are working to make the process more dynamic, so you can edit the event yourself online in the future.
4. What if someone else has submitted my event
If you feel that someone has added your event to H&C without your explicit consent, please get in touch with our Customer Care team and we’ll do our best to resolve the situation as quickly as possible. At our discretion, we may remove the event from our site while a valid claim is being investigated.
The same applies if you need to correct some of its details of one of your organisation’s events. Get in touch with us.
5. How do I report erroneous event or venue information?
While H&C will screen and make reasonable efforts to ensure that published event information is accurate, you may occasionally notice something that is erroneous, incomplete or misleading. If so, please get in touch with us and we’ll try to correct it as soon as possible.
6. My organisation would like to regularly submit events for inclusion in your calendar - what do I need to do?
Please get in touch with our Editorial Team to discuss how to set up a regular feed, and the overall guidelines for getting your events published automatically.
7. I have submitted an event but it has not yet been published. Why not?
To maintain a minimum level of consistency and quality in the information contained within our Events Listings, we review every submission thoroughly.
The publication of your event may delayed because our Moderation team is a bit backlogged and has not yet reached your event.
However, occasionally we may need to reject a submission because it violates our Community Guidelines or decide to contact you to ask for additional information.
If this is the case, you will receive an email communication from our Moderation team.
We try to review all submissions within 48 hours, but this is not always possible.
If you feel the publication of your event is being delayed excessively and you have not yet received any communication from H&C, please get in touch with the Customer Care team.
8. How do you decide which events are suitable for publication on H&C?
We will publish all user-submitted events, provided that none of the content received as part of the Event Description does not violate our Community Guidelines. If one of your events is rejected, we encourage you to revise it, and resubmit it.
9. What if I want to submit an event that requires me to post more information that you allow for?
The submission form allows you to enter additional information as part of the Description, which gives you some flexibility to enter content that is unique to your event.
If you would like your event to have a more significant presence within our site, please get in touch with us, to learn more about some of the special advertising and sponsorship options available in this area.
10. TV Schedule and Program information
10.1 How often do you update this information?
This information is automatically updated on a weekly basis, so you can always find the most accurate programming schedule for H&C on our site. See the current Full Schedule.
10.2 I’ve missed the last episode of my favorite show. How quickly after it is broadcast may I find it on the H&C site?
Normally, new episodes are available online straight away, but not every show will appear. This depends on complex copyright issues.
10.3 Are all your shows online?
Our intention is to make the entire H&C video archive available to our users on our site and that is the case for the majority of the programs you can see on our TV channel. In some cases, we may not hold the online distribution rights, and thus cannot feature some video content on our site.
In addition, on the H&C site you will find archives of past episodes from current and past seasons.
You can find all our video in our Television section.
10.4 Is it possible to get in touch with the celebrities/presenters of the show?
Some of the personalities featured in our shows and within the H&C areas of interests have exclusive H&C blogs. They use these to share their areas of expertise, tips and advice on their favourite sports and activities with you.
H&C regrets that we cannot pass on any personal letters, emails or gifts to our personalities.
You can however, ask an expert a question by using contacting us. We cannot guarantee that your question will be used, but we endeavour to use as many as possible.